Pet Haven is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our website. By accessing our site and making purchases, you agree to the practices described below.
Information We Collect
We may collect different types of information when you interact with our website, including:
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Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order or create an account.
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Order Details: Purchase history, transaction records, and preferences related to your shopping experience.
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Device and Browsing Information: IP address, browser type, referring website, and activity on our site to improve our services.
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Communication Preferences: Emails or messages you send us, including customer service inquiries.
How We Use Your Information
We use the data we collect for various purposes, including:
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Processing Orders: Ensuring a smooth checkout process, order fulfillment, and shipment tracking.
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Customer Support: Addressing questions, concerns, and feedback to improve user experience.
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Marketing and Promotions: Sending promotional offers, discounts, and updates if you subscribe to our mailing list.
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Website Optimization: Improving site performance, security, and personalization based on browsing behavior.
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Fraud Prevention: Detecting and preventing fraudulent activities to protect our customers.
Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
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Service Providers: Payment processors, shipping companies, and IT support teams that assist in order fulfillment and site management.
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Legal Authorities: When required by law or to protect against fraud, abuse, or security threats.
Cookies and Tracking Technologies
Our website uses cookies to improve user experience, remember preferences, and analyze site performance. You can adjust your browser settings to disable cookies, but certain site functions may be affected.
Data Security
We implement strict security measures, including encryption and secure payment gateways, to protect your data from unauthorized access.
Your Rights and Choices
You may request access to, update, or delete your personal information by contacting us at info@pethaven.club.
Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted here, and we encourage you to review it periodically.
